FAQ live 888 —
Complete Answers for You

To complete identity verification at live 888, you need to submit a copy of your valid Malaysian identity card (MyKad) or passport. Documents must be clear, legible, and unobstructed. In some cases, we may require proof of address such as a recent utility bill or bank statement. The KYC review process is typically completed within 24 business hours. KYC verification is mandatory before making your first withdrawal.

No, each individual is only permitted to hold one active account at live 888. Owning multiple accounts violates the platform's Terms & Conditions and may result in all associated accounts being permanently suspended. If you are having trouble accessing your existing account, please contact our customer support via live chat for immediate assistance without needing to create a new account.

Log in to your account and go to the "Profile Settings" section. From there you can update your phone number, email address, and other details. For changes to your full name or date of birth, you will need to contact the live 888 support team as these changes require additional document verification to ensure your account's security.

On the login, click the "Forgot password?" link. Enter your registered email address and we will send you an email with a password reset link within 5 minutes. Click the link and follow the instructions to create a new password. If you do not receive the email after 10 minutes, check your spam folder or contact our support team.

A rollover requirement (also known as a wagering requirement) means you must wager your bonus amount a set number of times before it can be converted into withdrawable cash. For example, if you receive a RM 100 bonus with a 20x rollover, you need to place bets totalling RM 2,000 before the bonus balance can be withdrawn. Check the specific terms of each promotion on the Promotions.

Bonus validity periods vary by promotion type. Generally, deposit bonuses are active for 7 to 30 days from the credit date, while weekly cashback offers expire every Sunday. Bonuses that expire before the rollover requirements are met will be automatically cancelled. You can check your bonus balance and validity period for each bonus under the "Bonus" section in your account dashboard.

live 888 uses a dual-wallet system to simplify fund management. The Cash Wallet holds your actual deposited funds, which can be used for gameplay and withdrawn at any time. The Bonus Wallet holds bonus funds that must first meet the rollover requirements before they can be transferred to your Cash Wallet for withdrawal. This system ensures full transparency and helps you easily track your bonus rollover progress.

Log in to your live 888 account, go to "Account Settings" and select the "Security" tab. Click "Enable Two-Factor Authentication" and follow the steps — you can link your phone number to receive OTPs via SMS or use an authenticator app such as Google Authenticator. Once enabled, every login from a new device will require an OTP code in addition to your password. We strongly recommend all members activate this feature.

Act immediately: (1) Change your account password right away via the login using the "Forgot password?" function; (2) Check the "Account Activity" section to view recent login history and end all unrecognised active sessions; (3) Contact live 888 support via 24/7 live chat to temporarily freeze your account during the investigation; (4) Check your email for any change notifications you did not initiate. Our security team will respond within 30 minutes.

live 888 operates under a valid and recognised gambling licence from a trusted international regulatory body. This licence ensures our platform complies with strict standards of game fairness, player protection, and financial transparency. The licence number and regulatory details can be verified at the bottom of our website. We also undergo regular independent third-party audits to verify the fairness of the random number generator (RNG) across all our games.